Shipping & Delivery
At Zynella, we prioritize reliability, transparency, and a seamless experience from the moment you place your order to the moment it arrives at your door.
Shipping Overview
All orders come with full tracking and are shipped directly from our manufacturing facility in Asia, where each item is carefully inspected before dispatch.
Shipping Times
-
Standard Lighting & Small Fixtures:
Estimated delivery within 7–15 business days
-
Large Chandeliers & Oversized Fixtures (Over 120 cm):
Estimated delivery within 20–35 business days
-
Custom Orders:
Delivery timelines vary depending on design specifications. We'll provide an estimated timeframe upon order confirmation.
Shipping Partners
We ship using trusted global courier services including:
FedEx, YunExpress, DHL, UPS, and USPS
Shipping Costs & Customs
-
Free Standard Shipping on all orders to Canada, the USA, and the UK
-
No hidden customs duties or import charges – we handle all applicable fees in advance
Bulk & Trade Orders
For bulk purchases, trade projects, or custom-designed lighting, feel free to contact us directly at:
Email: zynellainterior@gmail.com
Phone: +1 (825) 419-6451
Returns & Refunds
We want you to be fully satisfied with your purchase from Zynella. However, if something is not right, we’re here to help within the scope of our policy.
Return Window
You may request a return or exchange within 10 days of delivery, subject to the following conditions.
Return Eligibility
We accept returns only if:
-
The product is damaged or defective upon arrival
-
The wrong item, size, or color was delivered
-
The product does not match your confirmed custom specifications
All return requests must be submitted via email and must include clear images of the product and packaging for review.
Non-Returnable Situations
Returns will not be accepted under the following circumstances:
-
The correct item was shipped in the right size, color, and custom finish as ordered, but the customer changed their mind or no longer wants the product
-
The product has been used, installed, or is no longer in its original condition and packaging
-
The item was a custom-made or made-to-order product
-
The return request is made after the 10-day window
Return Shipping & Fees
If your return is approved:
-
You are responsible for return shipping costs, including any import/custom duties
-
A 15% restocking fee will apply
-
We recommend using a trackable courier and retaining proof of shipment
We do not provide return labels.
Zynella is not responsible for returned items that are lost or damaged in transit.
Refunds
Once your return is received and approved, we will process your refund within 2 business days. Refunds will be issued to the original payment method used at checkout. Your bank may take 3–7 business days to post the refund.
Shipping charges are non-refundable.
Need Help?
If you have any questions about shipping, returns, or your order, our customer service team is here to help.
Email: zynellainterior@gmail.com
Phone: +1 (825) 419-6451
Address: 12838 65 Street Northwest, Unit 117, Edmonton, AB T5A 5H3, Canada
