Shipping & Delivery

At Zynella, we prioritize reliability, transparency, and a seamless experience from the moment you place your order to the moment it arrives at your door.

Shipping Overview

All orders come with full tracking and are shipped directly from our manufacturing facility in Asia, where each item is carefully inspected before dispatch.

Shipping Times

• Standard Lighting & Small Fixtures:
  Estimated delivery within 7–15 business days

• Large Chandeliers & Oversized Fixtures (Over 120 cm):
  Estimated delivery within 20–35 business days

• Custom Orders:
  Delivery timelines vary depending on design specifications. We'll provide an estimated timeframe upon order confirmation.

Shipping Partners

We ship using trusted global courier services including:
FedEx, YunExpress, DHL, UPS, and USPS

Shipping Costs & Customs

• Free Standard Shipping on all orders to Canada, the USA, and the UK

• No hidden customs duties or import charges – we handle all applicable fees in advance

Bulk & Trade Orders

For bulk purchases, trade projects, or custom-designed lighting, feel free to contact us directly at:

Email: zynellainterior@gmail.com
Phone: +1 (825) 419-6451

Returns & Refunds

We want you to be fully satisfied with your purchase from Zynella. However, if something is not right, we’re here to help within the scope of our policy.

Return Window

You may request a return or exchange within 10 days of delivery, subject to the following conditions.

Return Eligibility

We accept returns only if:

• The product is damaged or defective upon arrival

• The wrong item, size, or color was delivered

• The product does not match your confirmed custom specifications

All return requests must be submitted via email and must include clear images of the product and packaging for review.

Non-Returnable Situations

Returns will not be accepted under the following circumstances:

• The correct item was shipped in the right size, color, and custom finish as ordered, but the customer changed their mind or no longer wants the product

• The product has been used, installed, or is no longer in its original condition and packaging

• The item was a custom-made or made-to-order product

• The return request is made after the 10-day window

Return Shipping & Fees

If your return is approved:

• You are responsible for return shipping costs, including any import/custom duties

• A 15% restocking fee will apply

• We recommend using a trackable courier and retaining proof of shipment

We do not provide return labels.

Zynella is not responsible for returned items that are lost or damaged in transit.

Refunds

Once your return is received and approved, we will process your refund within 2 business days. Refunds will be issued to the original payment method used at checkout. Your bank may take 3–7 business days to post the refund.

Shipping charges are non-refundable.

Need Help?

If you have any questions about shipping, returns, or your order, our customer service team is here to help.

Email: zynellainterior@gmail.com
Phone: +1 (825) 419-6451
Address: 12838 65 Street Northwest, Unit 117, Edmonton, AB T5A 5H3, Canada

Customization Available

Make it yours — we can personalize this product to fit your space perfectly.

Customization options include:

• Gold, silver, black, bronze (matte or glossy)
  
• Clear, amber, smoky grey, and more
  
• Adjustable to fit your ceiling height and style
  
• Add or remove bulbs as needed
  
• Round, square, or rectangular to suit your layout
  
• Options for dimmable lighting & ambiance control
  
• We can even create a lighting piece from scratch
  

Ready to Customize? Let’s Talk!

We’ll help you bring your vision to life — just reach out with your idea or request.

Phone: +1 (825) 419-6451

Email: zynellainterior@gmail.com

Visit Us: 12838 65 Street Northwest, Unit 117, Edmonton, AB T5A 5H3, Canada

Support Hours: Monday–Friday, 9 AM – 6 PM (MST)

Response Time: Within 24–48 hours

Why Choose Zynella?

With a proud legacy rooted in quality and innovation, Zynella has been illuminating homes with exquisite lighting solutions that blend timeless elegance and modern functionality. Here’s what sets us apart as your trusted partner in transforming spaces:

• Heritage of Excellence: Years of experience and a deep passion for design have shaped Zynella into a leader in premium lighting. Our commitment to craftsmanship ensures every fixture is a work of art.

• Unmatched Customization: We understand that no two spaces are alike. That’s why we offer extensive customization options—from metal finishes and glass shades to cord lengths and ceiling plates—tailored precisely to your vision. Whether you want to adapt an existing design or create a one-of-a-kind masterpiece, we bring your ideas to life.

• Premium Materials & Craftsmanship: Only the finest metals, crystals, and glass are selected to create fixtures that not only captivate but endure. Our attention to detail guarantees a flawless finish and lasting durability.

• Customer-Centric Trust: Thousands of satisfied customers have made Zynella their go-to for elegant, reliable lighting. We stand by our products with secure payment options, hassle-free returns, and attentive support to ensure your complete confidence and peace of mind.

• By Your Side, Every Step: From the first inquiry to after-sales care, our dedicated team is here to guide you with expert advice and personalized assistance, making your experience seamless and enjoyable.

• Sustainability & Innovation: Embracing energy-efficient LED technology, we combine style with responsibility—helping you create a beautiful home while reducing environmental impact.

Choose Zynella to experience lighting solutions that elevate your space, reflect your unique style, and come backed by a trusted brand committed to excellence and your satisfaction.